Cense AI announces the General Availability of Conversational AI Virtual assistant for eCommerce business owners. Cense AI provides SMBs with solutions to drive revenue to enhance buying journey, improve customer service, automate conversations and multiply customer interactions.

Cense AI announces the General Availability of Conversational AI Virtual assistant for eCommerce business owners.

Provides SMBs with solutions to drive revenue to enhance buying journey, improve customer service, automate conversations and multiply customer interactions.

A number of eCommerce business owners struggle to focus on improving customer experience due to a lack of resources and bandwidth. They rather focus on critical business development activities while having a weak customer experience strategy to build loyalty and pleasure of shopping with them. Conversational AI virtual assistant powered by Cense AI addresses this core value proposition for business owners to simplify adoption and create an AI army to support business operations and improve customer experience.

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With the latest release of Cense virtual assistant, the platform enables real-time customer communication through text messaging and various messenger applications for millions of online shoppers. Cense AI conversational AI virtual assistant can easily be installed, customized, and deployed without any coding, saving businesses a considerable amount of time and money. Virtual assistant can be easily configured matching the style and branding of the eCommerce business. Products with local/traditional names can be easily searched so that customers don’t spend time going through the catalogs and products that they are not interested in. Products for up-sell & cross-sell can also be displayed to customers. Business owners can easily configure the way, list of products are displayed, be it random, latest or popular. Business owners can now configure the coupon or discount codes as part of their Conversational AI interactions with their Customers to drive sales. Vandana R, Founder at Brand ‘Folkways’ said “As a small business owner, we constantly look for improving our efficiency and customer experience, Cense AI integration on our eCommerce site has made a tremendous difference to manage and improve our customer interactions for a very low investment in the Conversational AI technology.”

“Our goal is to help business owners improve their customer experience and scale their business operations through simple, self-service, and affordable automation solutions. Our Virtual assistant do just that and much more without the overhead of deploying more resources. We encourage business owners to help us, to help them improve their customer experience journey.” said Amit Gaonkar, CEO of Cense AI. On the technology front, the whole Cense platform (SaaS) is built on highly reliable cloud providers AWS using proprietary deep learning and natural language processing. While building the platform following key components are taken care of Security & Privacy, Scalability, Zero downtime and Service Level Agreements, Multi-tenancy. We are super happy to develop the strategy and deliver these experiences in collaboration with Product10x Accelerator.

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The Cense conversational AI virtual assistant comes trained with 15+ flows/stories out of the box. Furthermore, business owners can add more flows/stories as required and train the Virtual assistant, specific to their business context. Virtual assistant learns with every customer interaction over time and becomes smarter to answer customers’ queries. The power of Cense conversational AI becomes amplified, stronger, smarter, and a knowledgeable virtual assistant to service customers 24×7 without any additional heavy lifting.

At Cense AI, we are passionate about addressing the pain points of eCommerce SMBs and empower them with tools that would result in scaling operations without the overhead of employing more resources.

Cense AI, is a San Ramon, California-based company that provides a Conversational AI platform that can help businesses to improve customer service, automate conversations and customer interactions to provide accurate round-the-clock support, and lot more.