Acquisition accelerates Zendesk’s analytics capabilities, roadmap, and brings instant innovation to customers

Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. The acquisition marks a major step forward in Zendesk’s analytics roadmap, positioning the company at the forefront of AI-driven customer intelligence.

Today’s announcement underscores Zendesk’s commitment to delivering world-class analytics capabilities for its customers. By integrating HyperArc’s AI-native technology, Zendesk aims to create a unified analytics platform that builds on the foundation established by Explore while introducing next-generation, GenAI-powered insights. Customers can look forward to a seamless evolution in reporting, with immediate enhancements available soon and a clear path to even more powerful analytics in the coming months.

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“GenAI is transforming analytics, making it radically easier to derive deep insights from service data. This acquisition will help Zendesk customers benefit from new GenAI-powered insights and automations,” said Shashi Upadhyay, President, Product, Engineering and AI, Zendesk. “HyperArc’s world-class team and pioneering HyperGraph technology unlock self-service insights and rapid innovation, empowering our users to make smarter decisions, faster. This strategic move positions Zendesk to set a new industry standard in usability, depth of insight, and time to value for organizations of all sizes.”

Zendesk will build its next generation of analytics capabilities on HyperArc, leveraging their impressive AI-native technology and innovative team.

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Zuye Zheng, Co-Founder and CTO, HyperArc, shared: “Our mission has been to turn AI into a true analytical partner—one that learns from your best analysts and delivers value at every step. Joining Zendesk means we can bring these next-generation, real-time insights to hundreds of thousands of organizations worldwide, unlocking a new era of customer intelligence.”

“We were truly impressed by Tristan, Zuye, and the HyperArc team’s expertise and their track record for rapid innovation. Together, we look forward to delivering even greater value and new opportunities for our customers and the broader enterprise market,” added Upadhyay.