Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales and customer success teams, today announced its inclusion in Aragon Research’s 2019 Hot Vendor report.

@AragonResearch1 recognizes @chorus_ai as one of the 2019 Hot Vendors in Conversation Intelligence. #conversationintelligence #HotVendor

The Hot Vendors for 2019 report issued by Aragon Research recognizes noteworthy, visionary and innovative vendors in conversational intelligence, image and video analytics, unified communications and collaboration, and learning. Specifically, Chorus.ai was included within the section, “Hot Vendors in Conversational Intelligence.” According to Aragon Research, “The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics¹.” Aragon identified four Hot Vendors with interesting and cutting-edge products, services, or technologies.

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Chorus.ai’s advanced speech recognition, natural language processing (NLP) and AI technology enable teams to immediately discover moments that impact selling outcomes and use those insights for real-time sales coaching and to replicate sales best practices. The company’s proprietary AI automatically identifies and curates such moments for sales and customer success teams, thus freeing sales representatives to focus on building relationships.

“There is a plethora of tools focused on improving the efficiency and effectiveness of sales calls and touting an AI component,” said Jim Lundy, CEO of Aragon Research. “Chorus received the Hot Vendor recognition because of its AI- and NLP-enabled platform that records, transcribes and provides a summary of key discussion points and metrics that took place in a sales call.”

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“Sales leaders have access to more data than ever,” said Roy Raanani, CEO and Co-Founder of Chorus.ai. “Moving the needle on sales performance requires smart systems that can highlight what to pay attention to, and get those insights to the right people. Our AI capabilities enable that for the first time ever, resulting in real business impact.”

Chorus.ai was also recently named a Top 50 product for sales in 2019 by G2 Crowd and won a Gold Stevie Award for Sales Performance Management. Leading companies like Adroll, Marketo, Qualtrics, InVision and Asana use Chorus.ai to measure and improve sales conversations and to implement best practices in sales enablement, resulting in improved sales performance while also allowing users to become more customer-centric and data-driven.

Inclusion in the Aragon Hot Vendor list is announced directly after Chorus.ai’s win of the 2019 Excellence in Customer Service Award for Best Technology of the Year by Business Intelligence Group. The company also recently announced SmartPlaylists for mobile.

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