Faye Business Systems Group(FayeBSG), a global technology company, and SugarCRM’s Global Reseller of the Year for 2020, has announced the availability of their Conversica Integration for Sugar. Integrating Conversica with SugarCRM enables users with a virtual assistant’s capabilities to enrich CRM data for leads, contacts, and more.

With the SugarCRM integration for Conversica, sales teams are empowered with an Intelligent Virtual Assistant to find sales-ready leads faster in the buyer’s journey by taking advantage of the seamless exchange of information.

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Features and Benefits of the Conversica Integration for Sugar include:

• Monitor the Conversica assistant’s performance from within Sugar
• Handover leads to Conversica for processing
• Display Conversica fields under leads and contacts in Sugar
• Display Conversica conversations history in Sugar
• Transfer Conversica conversations to a contact in Sugar once a lead is converted
• Display Conversica Dashboards in Sugar

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