Aria Solutions Achieves Highest Genesys Partner Status by Joining Elite Group of 30 Gold Partners out of an Approximately 700-Member Worldwide Partner Ecosystem

Aria Solutions, a leading provider of customer engagement services and products for over 20 years, has announced today it has achieved Gold Partner status with Genesys, the global leader in omnichannel customer experience and contact center solutions.

“We are happy to announce Aria Solutions as one of our new 2018 Gold Partners in our tight-knit community of the Genesys Partner Program,” says Paul Rolfe, vice president of Global Partner and Alliances at Genesys. “Aria has continuously shown commitment to providing world-class customer experience and has proven its ability to support customers, making it integral to the delivery of Genesys solutions to the market.”

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The Gold Partner certification was awarded based on Aria’s commitment to providing exceptional implementation, platform administration, maintenance, support and development of customer solutions using Genesys products. Continuously striving for excellence in these areas, Aria also met the following criteria for Gold Partner certification:

• Met revenue goals
• Successfully completed extensive training and has received 17 certifications in client delivery and support
• Achieved high customer satisfaction scores
• Passed customer care and professional service audits

“Our Gold Partner status gives us an enhanced opportunity to do more for companies that have Genesys customer engagement centers or looking to move to Genesys,” says Robert Church, CEO at Aria Solutions. “In addition to deploying complete Genesys contact centers on PureEngage and PureConnect, and advancing our data analytics app for Genesys PureEngage, we are currently investing in integrating Genesys PureCloud to other systems to make this platform more powerful and feature-rich.”

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Aria Solutions was the very first Genesys system integrator in North America, beginning its partnership in 1997. Since then, Aria gained a strong reputation of a reliable go-to partner in the Genesys ecosystem.

Aria’s team is known for their deep understanding of the contact center infrastructure and how everything plays together as a single orchestrated solution. The team consists of experts in routing, IVR, cloud and agent technology, automation, digital and outbound channels, workforce management (WFM), artificial intelligence (AI) and AI bots, customer relationship management (CRM), reporting and analytics.

Aria Solutions will be featured as a Gold Partner at CX18 from May 1-4 in Nashville, TN. In addition to conversing with attendees at Booth 18, Aria will be hosting a breakout session, “Analyzing CX Operations and Agent Behaviors on PureEngage” on Wednesday, May 2 at 11:15 a.m. in the Bayou B room at the Gaylord Opryland Resort & Convention Center. Customer service and contact center leaders will learn how to discover agent performance and customer experience issues on PureEnage with Aria’s Visualizer to make more proactive and insights-driven decisions.

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