Businesses Enhance CX Using AuxCHAT’s Interactive Messaging and Text-to-Pay Tools

Customer experience (CX) factors such as speed, convenience, helpful employees, and friendly service top the consumer’s list of must-haves (1), and nine out of ten customers now say they prefer communicating with businesses via text.(2) As businesses consider market options for digital messaging, the need for an affordable, ‘out-of-box’ business messaging solution has become more and more apparent. AuxCHAT is solving this problem with its highly functional, plugin-ready text automation for businesses that not only does the job well, but it doesn’t break the bank.

“With AuxCHAT, our subscription cost is lower than our previous solution, but our value has substantially increased,” stated Kaela Bayte, Finance Supervisor of A&M Finance. “AuxCHAT is extremely responsive to our needs, and the ability to customize the communication experience has helped us build brand equity, deepen relationships, and reduce attrition.”

“AuxCHAT was created to meet a market need for a turnkey messaging solution, but we’re also focused on continual updates to elevate the user experience on both the business and consumer sides of the conversation,” said Jim Fisher, Chief Strategic Officer at AuxCHAT. “We’re excited to give businesses the option of a simple plug-and-play texting platform that comes with our new AuxPAY feature, advanced customization options, and a sophisticated interface unique to our type of product.”

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The company is introducing its new AuxPAY feature, utilizing TXT2PAY® functionality. Powered by Authvia’s leading text payment technology, AuxPAY users send payment requests directly through the conversation thread, and the customer can pay simply by texting back a secure four-digit code.

AuxCHAT clients can process credit/debit card or bank account transactions at ‘zero cost’ without using a traditional point-of-sale system, and customers are able to pay directly from their mobile device’s texting app. Multiple payment methods can be saved, with all data stored securely in an offsite vault to protect AuxCHAT clients and their customers from PCI DSS (Payment Card Industry Data Security Standards) compliance risk.

“With Authvia’s robust TXT2PAY® engine powering AuxPAY, AuxCHAT users now have the flexibility to setup text-based payments with any processing company and instantly increase cash flow by offering customers the quick and easy payment experience they want,” said Trevor Rubel, President and COO of Authvia. “Our usage data confirms consumers pay 10x faster via text message and we’re thrilled to back AuxCHAT’s endeavor and empower clients with this valuable payment enablement tool.”

AuxCHAT’s platform enables businesses to easily collaborate with customers via two-way text messaging (including personalization such as emojis, images, and PDFs), a Click-to-Call plugin, direct integration channels to Google, Yelp, and Meta (formerly Facebook), and much more. All tools and live conversations are accessible through one ‘pane of glass’ that users can easily optimize to meet their unique business requirements.

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