Enterprise employees and call centers agents get the right answers in seconds via KMS Lighthouse’s solution including powerful natural language search and AI

KMWorld has named KMS Lighthouse on its annually published list, “KMWorld 100 Knowledge Management Companies That Matter in 2020,” showcasing companies that meet changing knowledge management requirements.

“Knowledge management software and services providers are embracing a fresh wave of technological innovation to address heightened expectations — among both customers and employees — for the right information to be delivered to the right people at the right time, said Tom Hogan, Group Publisher at KMWorld.

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“It’s an honor to be recognized by KMWorld as a leader in the knowledge management industry. The KMS Lighthouse team is 100% committed to improving customer experience together with employee experience through the best knowledge management solution using all of the latest technologies, including AI, machine learning and natural language processing,.. It’s fast and easy to deploy on the cloud or even on-prem if required. Companies save time and resolve issues quickly, creating a positive experience for both employees, agents and customers. KMS Lighthouse is leading the CX and EX revolution through knowledge as employee experience is no less important than customer experience,” said Sagi Eliyahu, CEO of KMS Lighthouse.

KMS Lighthouse transforms a company’s existing documentation into consumable knowledge with extensive knowledge management capabilities. Its answer engine, structured content templates, and comparison functions make knowledge accessible, 24/7.

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Additionally, notable features include a fully scalable solution, open API capabilities with native connectors such as Salesforce, Zendesk, and LivePerson, intuitive UX interface to onboard without training, and feedback buttons and gamification to encourage tracking and sharing information.

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