MetTel, a digital transformation and communications leader, was named the winner of Customer Service Team of Year in the 18^th Annual American Business Awards today.

MetTel’s CX (Customer Experience) team led the client-focused efforts that earned this customer service award. MetTel is known for its industry-leading team, tools and procedures to understand and anticipate customer needs by methodically capturing and analyzing customer insights and ensuring continuous improvement in how clients are serviced.

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“A superior customer experience is paramount to everything we do,” said Marshall Aronow, CEO of MetTel. “We are committed to continually investing in improving the customer experience and in the development of our customer service team.   This investment is paying off, as MetTel increasingly becomes the ‘go-to’ source for digital transformation through our IT communications solutions and role as a trusted advisor.”

In 2019, MetTel’s customer service department created a new team dedicated to the customer experience (CX). The MetTel Customer Experience Team was created to reinforce MetTel’s focus on making quality and customer satisfaction the team’s number one priority.

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“At MetTel, we are always exploring new ways to delight the customer,” said Bryan Phelps, Executive Director, Customer Assurance at MetTel. “We are continually improving our processes, training our people and developing new solutions to solve our customers most demanding IT communications challenges. This American Business Award® for Customer Service Team of the Year demonstrates that commitment to the customer reaps dividends for our customers and attracts the attention of the industry and our peers.”