NexGen Agency, a global provider of dynamic customer experience management and social media solutions, is proud to be supporting a 35-year-old national retail company for the 3rd year in a row.

Each year during the holidays throughout the 3 years of support, NexGen handles over 75,000 customer interactions in just a 5-week period while improving CSAT, quality, and performance through NexGen’s onshore, nearshore, and offshore delivery locations. In order to provide this exceptional experience, NexGen conducted training leveraging both in-person classrooms along with virtual classrooms using state-of-the-art technology and best practices.

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“We’re so glad to be supporting this massive retailer for another year. Due to NexGen’s low attrition, they will also be working with the same management and training teams for year #3. We like to think of our clients as an extension of us, our success is their success,” NexGen Agency’s CEO, Mike Epstein stated.

NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 20 years, the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring and insight, competitor monitoring, and social customer care tactics.

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