Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by Vivax, one of the leading business process outsourcers in Peru. Bright Pattern was selected for its advanced integrations to top CRM providers, easy to use and customizable platform, 100% cloud-based platform, and true omnichannel functionality with cutting edge channels allowing them to innovate the customer service offerings.

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Vivax decided to deploy Bright Pattern Contact Center with the help of customer software experts at NewGO, a dedicated partner to Bright Pattern. “In NewGO we found the strategic partner we needed. Implementation was a transparent and orderly process. In a couple of weeks, we were already operating with Bright Pattern,” said Victor Moretti Starke, Commercial and Operations Manager at Vivax. “Bright Pattern and NewGO’s advice is an added value, as many platforms can operate in the cloud, but obtaining expert guidance and tailoring it to our needs was critical for us.”

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The NewGO and Bright Pattern team deployed the software in a few short weeks. The Bright Pattern platform allows Vivax to easily switch from one channel to another, and interact with more than one channel at the same time. The omnichannel platform also allows the Vivax team to manage interactions on all channels and track and report on the entire customer journey across all channels. In addition to increased customer satisfaction and increased functionality across digital channels, Vivax has seen a massive decrease in agent training time thanks to the easy to use user interface.

“Bright Pattern has been deployed by the largest and most innovative BPOs in the Americas, EMEA, and APAC, and we are excited to now be working with Vivax, one of the most important BPOs in Peru,” said Ted Hunting, Senior Vice President, Marketing, Bright Pattern. “Vivax’s deployment in weeks by the solution experts at our partner NewGO, speaks to Bright Pattern’s simplicity for companies, agents, and our consultant implementation partners.”

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