Sitel Group, a leader in CX management, announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.

“We are honored to be recognized once again as a global outsourcing leader,” said Martin Wilkinson-Brown, Chief Marketing Officer, Sitel Group. “This recognition further supports our commitment as we continue to lead the market with innovation and exceptional experiences with human connection at the core. We are proud to be amongst the best and incredibly grateful for IAOP’s support year after year.”

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Sitel Group, which has over 80,000 global employees across 28 countries, is the trusted outsourcing provider for companies across multiple industries including retail, finance, insurance, telecommunications, travel, hospitality and more. Delivering innovative solutions across all stages of the customer experience journey, companies rely on Sitel Group to help them understand their customers and improve every touchpoint between them and the company.

The Best of The Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. Results were based upon an evaluation of the scoring results over the entirety of The Global Outsourcing 100 programs and is an essential tool for companies looking for a reliable outsourcing partner.

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“Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely, which is why choosing the right partners is more important than ever,” said Debi Hamill, IAOP CEO. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”

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