Leading SaaS Marketing Solutions Company’s Client Services Department Recognized for Stunning Growth and Market-Leading Customer Service

Stirista, the leader in data-driven SaaS marketing solutions, announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. Led by Stirista SVP of Client Services Valarie Geckler, the Client Services team manages engagements for the entire client life cycle for hundreds of customers a year, including onboarding, project management and identifying growth opportunities. This award comes as Stirista’s Client Services has seen 150% growth in the past year, managing double-digit millions in revenue with high satisfaction for client loyalty and brand sentiment.

Working with our customers is the best part of my job at Stirista, and I am honored that our team is getting recognized by the Business Intelligence Group for our commitment to client success,” said Valarie Geckler, SVP of Client Services, Stirista.

“Working with our customers is the best part of my job at Stirista, and I am honored that our team is getting recognized by the Business Intelligence Group for our commitment to client success,” said Geckler. “Since this department was established in 2019, the shared objective has been to build a team that delivers a consistent, positive, and results-driven experience for every account no matter the size. I am happy to say that we have accomplished this and more as Stirista continues to pave the way in the AdTech space.”

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This year’s advertising landscape was marked by significant shifts, notably those brought about by Google and Apple. Even with the upcoming “death of the cookie” and subsequent updates to iOS’s impact on privacy management, Stirista’s proactive Client Services communication and mitigation methods have led to net revenue retention that exceeds spending levels year-over-year.

“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Stirista as they are leading by example and making real progress in their industry as customer service leaders.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

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