The initiative aims to safeguard employees and customers by enabling effective remote assistance, reducing the need to dispatch field technicians and empowering customer service professionals to work from home

TechSee, a global leader in remote video support solutions, announced that it has joined the global effort to mitigate the impact of the coronavirus pandemic by providing European organizations with free access to its Visual Assistance products for contact centers, enabling them to deliver uninterrupted service during the current crisis.

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From today, organizations can enhance customer and employee safety by using TechSee’s Visual Assistance technology to resolve issues remotely. By eliminating unnecessary technician dispatches in high-risk areas, as well as supporting work from home for contact center agents, TechSee’s AR-powered solution can assist organizations in line with government-recommended social distancing strategies, enabling them to maintain a ‘business-as-usual’ atmosphere.

“At times like this, people everywhere have a chance to come together and leverage any available technology to contain the spread of the epidemic,” said Eitan Cohen, CEO of TechSee. “A wide range of remote video technologies are already enabling organizations to rise to the challenge of containing the coronavirus and we’re more than willing to contribute in any way we can.”

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To reduce the risk of exposing employees and customers to the virus, a growing number of EU countries have imposed travel restrictions and quarantine requirements, making site visits difficult or impossible. TechSee aims to help organizations maintain core services while eliminating unnecessary dispatches.

Visual Assistance is an innovative technology that allows customers and field service personnel to receive real-time Augmented Reality guidance on their mobile screens, visually guiding them step-by-step to resolutions. Reps can guide customers remotely on multiple issues, from setting up physical equipment, troubleshooting, and operating devices to navigating mobile apps.

Due to its ease of use and high availability, the cloud-based platform enables agents and technicians to be just as effective working from home and allows employees to support each other using screen sharing tools.

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