Independent study evaluated the potential financial impact of ControlUp on customer organizations

ControlUp, the industry leader in Digital Employee Experience management, announced today the results of a new independent study on the total economic impact of its platform on enterprise organizations. A commissioned study conducted by Forrester Consulting on behalf of ControlUp, the Forrester Total Economic Impact™️ (TEI) study found that companies can realize a three-year 238% ROI on ControlUp and payback in less than six months resulting from following quantifiable benefits:

• Optimized resources across the IT infrastructure
• Savings on labor costs for help desk and IT administrators
• Elimination of software licensing and services costs

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Forrester’s customer interviews and financial analysis found that a ControlUp customer experienced benefits of $3.41M over three years versus costs of $1.01M, adding up to a net present value (NPV) of $2.40M and an ROI of 238%. Additional benefits included an improvement in end-user experience and satisfaction, reduction in application costs, and ability to forecast demand and identify performance issue trends due to insightful dashboards and reports.

One ControlUp user, a virtual solutions operations/automation manager at a financial technology company, told Forrester in an interview, “During the pandemic, everybody started doing remote work. With ControlUp, when someone has a performance issue at home, we can tell them its cause, whether it is an ISP issue or if there may be excessive streaming activity in their household.”

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“We believe this Forrester study confirms the financial benefits of improving employee productivity and satisfaction by ensuring seamless access, high availability, and quick response times for today’s hybrid workforce,” said Alexander Rublowsky, Executive Vice President of Marketing at ControlUp. “Providing a great digital employee experience is essential for companies as they look to help employees stay productive in a work-from-anywhere world. Being able to deliver this quickly and in a cost-effective way is what separates ControlUp from other solutions.”

The ControlUp Digital Employee Experience management platform enables IT administrators to see their remote work landscape, end to end, from a single console, ensuring that employees have a superior digital experience, no matter where they work. ControlUp’s new insights into local connectivity and end point device performance is bringing the work from anywhere digital experience to the next level.

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