Forms a Collaborative Relationship That Lets Clients Improve Their Customer Experience at Speed

transcosmos inc. has partnered with TerraSky Co., Ltd. (Headquarters: Tokyo, Japan; President & CEO: Hideya Sato) to help clients deploy and develop Salesforce. The two companies will powerfully assist clients in improving their customer experience (CX).

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In recent years, contact centers prioritize their CX improvement initiatives at a time when more companies are moving to a cloud-based contact center system and leveraging new technologies such as AI and bots at an accelerated pace. Against this backdrop, needs for building a contact center system that integrates with Salesforce, the world’s number 1 CRM platform continue to rise. To satisfy such rising needs, transcosmos has formed a collaborative business relationship with TerraSky, a company which operates with Salesforce deployment and development services at its core. In partnership with TerraSky, transcosmos aims to deliver Salesforce to clients in a short span of time.

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transcosmos will present winning business proposals to clients, offering Salesforce together with OMLINE-I (*), a service developed by TerraSky that will bring additional value to Salesforce. By leveraging their extensive expertise in technology, primarily in cloud computing, TerraSky will then assist clients comprehensively from developing Salesforce to connecting it to OMLINE-I, and ultimately enables clients to successfully deploy cloud-based contact centers that integrate with Salesforce.

Through this new collaborative approach, transcosmos will deliver higher value-added contact center solutions than ever by presenting and delivering the best CX at speed whilst helping clients accelerate their digital transformation.

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