Data and analytics solution for Google’s Contact-Center-as-a-Service (CCaaS) Platform

TTEC Holdings, Inc, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform.

Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage existing investments, get a unified view of their contact center data, and identify trends resulting in shortened time to value and a frictionless experience.

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“We are proud to partner so closely with Google Cloud as we help enterprises reimagine and orchestrate the next generation of contact center interactions,” said Dave Seybold, CEO of TTEC Digital. “Optics for Google CCAI Platform empowers brands to drive key metrics and make better-informed decisions by making it easy to access and share their data.”

This data and analytics solution automates the process of extracting data from Google CCAI Platform and into Google Big Query. With Optics, customers are empowered to focus on what they can do with their data, not how to get it, making it available throughout the organization and integrating it with other assets.

Optics also enables organizations to analyze the data in modern Business Intelligence (BI) tools like Looker. Thanks to TTEC Digital’s decades of CX technology experience, Optics includes pre-built Looker dashboards, reports, models, and contact center KPIs that customers can deploy.

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