Usabilla, a leading Voice of Customer technology provider, with customers in over 50 countries, has been named a Category Leader for Enterprise Feedback Management Software, by G2 Crowd, for another consecutive time.

“Getting this recognition from G2 Crowd for the second time is great news and shows our prolonged commitment”

Usabilla achieved a Leader position on the Enterprise Feedback Management Software Grid Report for Fall 2018, and was a leader in the Summer 2018 Grid Report.

“Getting this recognition from G2 Crowd for the second time is great news and shows our prolonged commitment,” said Marc van Agteren, CEO of Usabilla. “Our customers come first, and seeing their reviews of the platform just reaffirms our commitment to customer-centricity. Exceeding customer expectations continues to be at the forefront of everything we do.”

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Usabilla’s performance based on customer reviews earned the company top-marks in the following categories:

• Quality of Support
• Ease to Use
• Ease of Admin
• Ease of Setting Up
• Ease of Doing Business With

“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer of G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Usabilla’s Relationship ratings were highlighted by “Quality of Support,” which scored at 96 percent favorability, and Usabilla’s “Ease of Doing Business With” scored at 98 percent compared to the category average of 90 percent.

Usabilla’s ratings in usability were highlighted by “Ease of Use,” which scored 96 percent, and “Ease of Admin,” which was 98 percent compared to the category average of 86 percent.

Jacky ten Cate, Usabilla’s Head of Customer Success, expressed her gratitude regarding the announcement, “This continued recognition encourages the Usabilla team to keep pressing forward with that client-first mentality. There’s no greater honor than to receive praise from customers. Receiving high G2 Crowd rankings yet again reflects our commitment towards delivering a top-performing Voice of Customer software with top-notch customer service.”

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Being the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide, BSH Home Appliances AB has implemented Usabilla as dedicated Voice of Customer Solution. In order to support its customer-centric approach, BSH Home Appliances AB continuously collects real-time feedback from its website visitors.

According to Torbjörn Persson, Web Manager at BSH Home Appliances AB: “Usabilla helps driving our customer-centric strategy as it allows us to gather real-time input from our customers. It serves as the foundation for optimizing our digital channels and improving our customer experience continuously.”

With Usabilla’s Voice of Customer Solution, BSH Home Appliances AB is now able to actively translate incoming customer feedback into actionable insights that are put into practice to optimize the customer experience.

Maria Hort, Business Development Manager at Usabilla explains, “We are very excited to partner with BSH Home Appliances AB and help them with their customer-centric strategy. With our Solution, we are confident that we can improve the online shopping experience for all users.”

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