National leader in advanced primary care will bring their existing program onto Qualtrics to create a flexible and scalable patient experience

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Vera Whole Health, a national leader in advanced primary care, has selected Qualtrics CustomerXM™, delivered in partnership with Walker, to enhance patient care experiences throughout their network of care centers.

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Vera will leverage key capabilities on the Qualtrics XM Platform™ to gain improved understanding of patient experiences and close feedback loops along the patient care journey. “We chose Qualtrics because they share our commitment to delivering an exceptional patient experience,” said Karen Cooke, Chief Operating Officer, Vera Whole Health. “We look forward to partnering with Qualtrics to continue redefining primary care.”

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“Healthcare organizations today need to move with more agility and flexibility than ever before. Listening, and more importantly, acting on stakeholder feedback at every step of their journey is key to delivering the best care,” said Patty Riskind, Global Industry Leader for Healthcare, Qualtrics. “With Qualtrics, Vera will be able to put patient feedback at the core of every decision and see in real-time how they impact the entire experience.”

All Qualtrics solutions are built on the Qualtrics XM Platform™, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.

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