“At the core of HubSpot’s integrated and intuitive hosted platform is a customer relationship management database that helps companies manage their pipeline and speed up their sales workflows by automating tasks through a single suite of software,” said Melody Siefken, Research Analyst at Frost & Sullivan. “The company supports productive sales outreach by converting marketing and leads to revenue. Its applications for live chat, bots, email marketing, sales content, prospecting, and appointment setting integrate with data and processes organized into three hubs: sales, marketing, and customer service.”

As all of its applications run on the same platform and database—allowing growing businesses to deliver never-before customer experiences. HubSpot minimizes friction in the complete customer journey by aligning its full suite of products. Through end-to-end marketing, sales, regular upgrades, and customer service solutions, HubSpot addresses clients’ distinct needs. The company demonstrates its ability to pursue organic growth through distribution channel optimization, new product releases, as well as geographic expansion. Furthermore, numerous new connect partners integrated their applications into HubSpot in 2018, thereby expanding the value created for customers.

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By introducing a ‘flywheel’ strategy to garner more customer referrals and word-of-mouth recommendations, HubSpot succeeded in speeding up its business momentum and achieved significant growth. In the HubSpot model, there is room to expand customers’ solution set. The company rearranged its pricing options into a growth suite bundle, extending its three tiers to four packages: free, starter, professional, and enterprise packs. Customers responded by transitioning to the full suite faster—a 50% increase in the upfront sales of all three (paid) products through the bundle.

“Lastly, by helping clients understand, utilize, and master its software and inbound methodology, HubSpot educates, influences, and inspires the way the world does business. In addition to its software that enables a systematic approach to nurture leads, HubSpot’s online education and training offer compelling value propositions,” noted Siefken. “Amid digital transformation on many levels, HubSpot’s approach presents a better way to market, sell, and serve customers, allowing companies to grow sustainably in the long term.”

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Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. It recognizes the superiority of the product/service as well as the overall customer, purchase, ownership, and service experience offered, which has resulted in the recipient company seeing above-market growth and a greater share of wallet. The award lauds the growth, diversification, and sustainability strategies of the company.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

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