ISG Provider Lens Report Sees Companies Moving Toward Consolidation of Salesforce Installations Deployed Across Their Organizations

 Large enterprises and midsize companies in Germany are looking for vendors that can help them consolidate their Salesforce installations and assist them with integrating the company’s continuously changing products, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm.

The 2019 ISG Provider Lens Salesforce Ecosystem Report for Germany finds German enterprises and midsize companies increasingly rolling out Salesforce products on a companywide level, resulting in major needs for integration services from Salesforce-focused vendors. Many companies are looking for consolidation of several Salesforce installations deployed over years in separate organizational units, the report says.

“The availability of experienced implementation partners has become a critical success factor for the productive use of Salesforce,” said Johanna von Geyr, partner, ISG DACH.

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The report finds two types of providers helping enterprises and midsize companies with their Salesforce installations and implementations. One type, often made up of global providers, has a strong focus on system integration and on Salesforce products, while the second, usually smaller providers, targets core Salesforce functionalities, and in most cases, an agile approach to implementation.

Often, German enterprises and midsize companies are looking for Salesforce implementation partners that have a strong workforce in the country. Many German companies prefer to use regional IT providers that can cover both local and global requirements, the report says.

The 2019 ISG Provider Lens Salesforce Ecosystem Report for Germany evaluates the capabilities of 19 providers that offer Salesforce Sales Cloud and Service Cloud support. Accenture, Bluewolf, Capgemini, Deloitte, Deutsche Telekom, Infosys, NTT DATA and PwC are named as leaders.

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In addition, the report looks at apps published through the Salesforce AppExchange Store, recommending 20 apps for cross-industry use, 10 apps for healthcare organizations and 10 apps for manufacturing companies.

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