Aragon Identifies Unified Communications and Collaboration As Key During Health Crisis

Aragon evaluates 15 major providers in the UCC market

Aragon Research identifies fifteen major providers in its fourth edition of the Aragon Research Globe for Unified Communications and Collaboration, 2020, published today. The report states that unified communication and collaboration platforms are maturing as the modalities of voice, video, and messaging become mandatory.

While there was already growing demand for a centralized communications platform, the current health crisis has given enterprises a renewed sense of urgency. The reason for the UCC platform’s demand is that providers can offer multiple means of communicating—calls, voice, video meetings, and enterprise-grade messaging.

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Due to the maturity of the UCC market, there are now new demands for UCC providers. Enterprises are looking for:

• Providers who have most or all the elements of UCC offered as a bundle.
• Digital work hub providers that focus on work management and are adding UCC capabilities.
• Providers that have national and global delivery capabilities with proven reliability.

“In a world that is more globalized and more virtual, enterprises are looking to have more unified communications capabilities to ensure their ability to get work done–even if associates work remotely,” says CEO of Aragon Research, Jim Lundy.

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The providers evaluated in this Globe report include: 8×8, Avaya, Cisco, Dialpad, Fuze, Google, Intermedia, LogMeIn, Microsoft, Mitel, NEC, Nextiva, RingCentral, Unify, and Vonage.

Enterprises should use this Globe report to consider which capabilities and products best fit the required use cases that pertain to their enterprise or buying center. Aragon clients can access the Aragon Research Globe for Unified Communications and Collaboration, 2020 in the AIN client community or on aragonresearch.com.

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