Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced it will now offer professional and managed services for Microsoft Teams Phone System, integrated with Operator Connect or Direct Routing through a new partnership with Synoptek, a leading global business and digital transformation advisory and consulting firm and Microsoft Gold partner.

Enterprise customers have a significant demand for professional services to augment their staff for managing the implementation, deployment, and support of Microsoft Teams Phone System and connectivity to the public switched telephone network (PSTN). Sinch’s growing base of Operator Connect clients and their needs for this additional support inspired the new partnership.

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Sinch is a Microsoft Operator Connect partner helping enterprises bring their voice services into Teams through Operator Connect, enabling calls to anyone, anywhere, over the PSTN. Many enterprises are migrating to the cloud with Microsoft Teams as their primary phone system to reduce costs and streamline infrastructure. Professional and managed services help enterprises complete this digital transformation faster and more efficiently.

Sinch enables voice services over its carrier grade voice network — the largest tier 1 network in the United States with 99.999% uptime, delivering highly reliable service to enterprises and service providers. As a Microsoft-approved partner of Operator Connect Teams calling and one of the few certified for E911, Sinch uniquely provides a cost-effective pricing structure, an easy-to-use self-service portal, and high-quality voice calling.

“We have a strong working relationship with Synoptek,” said John Schoder, chief revenue officer at Sinch. “By combining the power of the Sinch network and Synoptek’s expertise with Microsoft Teams, we provide a comprehensive solution ensuring the proper implementation, support, and delivery of an organization’s digital transformation to Teams for voice services.”

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