“We are happy to be a leader in the FrontRunners quadrant yet again,” said Michael McCloskey, CEO of Bright Pattern. “The success of Bright Pattern Contact Center was highlighted by top scores in Usability and User Recommended, due to the overall ease of use for agents, managers, and customers.”

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“With so many vendors in the customer service space, it is hard for companies to select the best and brightest technology provider to help them achieve their business goals,” continued McCloskey. “Companies like Gartner and Software Advice help to rate vendors and inform buyers of top solutions in the industry. Recognition as a FrontRunner by Gartner’s Software Advice is incredible validation as we continue to innovate our product to build better customer experiences.”

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses.

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Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels (e.g., voice call, email, chat, etc.), emerging channels (e.g., Facebook Messenger, bots, in-app customer support, etc.), enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services.

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