NitroPack, the leading all-in-one site speed solution, announced that it’s upgrading the support services included in its premium plans. Instead of relying on regular support, all premium users will now be provided with 24/7 support service. The latest addition to NitroPack’s offering is not related to pricing changes. All current users on premium plans can rely on round-the-clock support with no additional fees to be applied.

NitroPack, the leading all-in-one site speed solution, announced that it’s upgrading the support services included in its premium plans. Instead of relying on regular support, all premium users will now be provided with 24/7 support service. The latest addition to NitroPack’s offering is not related to pricing changes. All current users on premium plans can rely on round-the-clock support with no additional fees to be applied.

“Leading the way in web performance optimization is the sole purpose of NitroPack. However, throughout the years, we realized that while our customers come for the solutions our service provides, they stay because of our attitude towards their issues,” said Deyan Georgiev, CEO and Co-founder of NitroPack. “That’s why we’re constantly investing in our support team and looking for ways to improve the experience our customers have with NitroPack, not only product-wise but personal-wise as well.”

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This announcement follows a milestone year and a half for NitroPack after its drastic improvement in the support service it offers. After growing its support team from 7 to 20 people and reducing its average response time from 52 hours to 27 minutes in less than 18 months, NitroPack is now reshaping the SaaS industry by offering something not many companies in their field do.

“Aside from providing the best speed solutions we’ve always imagined this going hand-in-hand with top-notch support. This way our clients can make the most out of their NitroPack subscriptions. We are getting better at this by the day and being able to assist our users 24/7 is a big step towards this goal,” said Ivailo Hristov, CTO and Co-founder of NitroPack. “One thing is for sure, whatever we do we want to be the best at it. Offering 24/7 support is not standard for our industry yet we did it. If there is something that we want our users to remember it would be that we are not afraid of changing the status quo in favor of delivering a better product.”

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