Leading Real-time Performance Management (RPM) platform recognized for supercharging the performance of customer-facing teams

Pathlight, a SaaS platform that helps organizations enabling customer-facing teams to manage performance faster than ever before, announced its groundbreaking Realtime Performance Management (RPM) has been recognized as the “Workforce Innovation of the Year” by the CCW Excellence Awards.

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“This award clearly signals that real-time performance data is imperative to the success of top-performing frontline employees,” said Alex Kvamme, CEO, Pathlight. “It also shows our dedication to providing unprecedented visibility into agent and team performance to drive better coaching and communication across customer-facing teams. Pathlight makes performance management as easy as checking your weather app—that’s why our customers love us.”

Pathlight’s RPM platform consolidates performance data, coaching, and communication in one place, on mobile or desktop. It provides org-wide visibility into real-time performance, streamlined analytics, and AI-driven insights into the frequency and efficacy of critical communication and coaching. Benefits of the platform include:

• Alignment: Pathlight gets everyone on the same page with full transparency into goals, realtime performance, and coaching.
• Agility: CX organizations roll out new initiatives in seconds, and managers can course-correct their teams in real time with one-click coaching.
• Empowerment: When agents have everything they need to be successful, your customers win.

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