Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video feature lets customers share screen-recorded issues, helping teams diagnose and resolve problems more efficiently.

Zight, the leading AI-powered screen recording and visual communication platform, announces a powerful new integration with Zendesk, the customer service and engagement platform, along with its innovative Request Video feature. These new capabilities add to the other features of Zight’s platform to empower customer support teams to provide faster, clearer, and more efficient resolutions to customer inquiries through seamless video communication.

Revolutionizing Support with Zight + Zendesk Integration

The new Zight + Zendesk integration allows customer service teams to effortlessly incorporate screen recordings, GIFs, and annotated screenshots directly into Zendesk support tickets. This integration streamlines customer communication, reducing response times and eliminating the need for lengthy text explanations.

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With Zight’s Zendesk integration, support teams can:

• Quickly capture and share visual explanations within tickets.
• Improve resolution speed with clear, step-by-step guidance.
• Reduce back-and-forth by delivering precise visual instructions.
• Increase customer satisfaction by providing more engaging, effective responses.

“We’re excited to integrate Zight into Zendesk to give support teams a faster, smarter way to communicate,” said Scott Smith, CEO of Zight. “Visual communication is the future of customer support, and this integration will help teams save time while enhancing the customer experience.”

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Introducing Request Video: A Smarter Way to Gather Customer Feedback

Alongside the Zendesk integration, Zight’s Request Video feature enables support teams to request video responses from customers, making it easier to diagnose issues and resolve them efficiently. Instead of lengthy written descriptions, customers can simply record their screen and voice, providing support teams with a clearer understanding of their issues in real time.

Key benefits of Request Video:

• Faster issue diagnosis: Customers can visually demonstrate problems, reducing guesswork.
• Improved troubleshooting: Support teams can see and hear issues firsthand, leading to quicker solutions.
• Seamless collaboration: Videos can be easily shared within Zendesk, keeping all relevant information in one place.

“Request Video removes the friction of traditional support interactions,” said Seraphin Hochart, Head of Product at Zight. “It bridges the communication gap between customers and support teams, ensuring faster, more accurate solutions.”