NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX

NICE - AI Customer Service Automation Solutions

Revolutionary CXone Mpower SmartSpeak delivers seamless, real-time multilingual communication for global sales and support

NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and employee experiences, CXone Mpower SmartSpeak provides real-time language interpretation for customer service and sales interactions, empowering organizations to expand their international reach without the need for supplemental multilingual support.

“Together, we are redefining global communication, delivering clarity and efficiency in every interaction”

Marketing Technology News: MarTech Interview with Heather Macaulay, President @ MadTech

CXone Mpower SmartSpeak, powered by OneMeta, leverages advanced consecutive interpretation technology, ensuring precision and clarity through accurate and immediate translation. Customers can initiate an interaction in their preferred language while CXone Mpower SmartSpeak instantly translates into an agent’s target language and vice versa in real time. The conversation flows naturally, making communication seamless and efficient. This removes the need for costly third-party language support, streamlining operations while significantly enhancing communication efficiency across international customer bases. Available in nearly 100 languages and dialects, CXone Mpower SmartSpeak enables businesses to cater to customers worldwide with unmatched accuracy and convenience.

“Together, we are redefining global communication, delivering clarity and efficiency in every interaction,” said Saul Leal, CEO of OneMeta (OTCQB: ONEI). “By integrating our advanced AI-powered translation technology with NICE’s leading contact center technology, we empower businesses to overcome language barriers and elevate the customer experience. This union sets the stage for a world where businesses communicate effortlessly and thrive globally, regardless of language. The partnership with NICE marks a key milestone in our mission to create a more understanding world.”

Marketing Technology News: What is Retail Media; Defining The Latest Retail Media Trends

Barry Cooper, President, CX Division, NICE, said, “We provide businesses with all the tools they need to succeed in an increasingly interconnected global market. This solution revolutionizes the way businesses sell to and support their global customers. By offering multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience—freeing businesses from the limitations of language barriers.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Brought to you by
For Sales, write to: contact@martechseries.com
Copyright © 2024 MarTech Series. All Rights Reserved.Privacy Policy
To repurpose or use any of the content or material on this and our sister sites, explicit written permission needs to be sought.