The cloud-based software has achieved Supplier status on G-Cloud

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced Sitel Group is now a Cloud Software Supplier to the G-Cloud framework on the United Kingdom’s Digital Marketplace through its innso technology.

The United Kingdom (U.K.) Government’s G-Cloud is an initiative designed to make it easier for any public-sector body operating within a U.K. government department to confidently and safely procure technology services that use cloud computing. Innso, an omnichannel customer service solution that simplifies the use of technology in customer relationship management (CRM), is leveraged by companies across the world to simplify their customer experiences.

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“We are proud to achieve supplier status in the UK,” said David Slaviero, Chief Technology Officer, Sitel Group. “It demonstrates to both the public and private sector markets that we offer secure solutions and are a supplier of choice for the UK government, its agencies and beyond.”

Though not a mandatory requirement, achieving G-Cloud status provides an extra level of confidence for public sector bodies who face the twin challenges of fiscal responsibility and of delivering services for citizens that are on par with interactions with their preferred brands, when selecting suppliers and procuring services.

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“As part of the Digital Marketplace, our technology supports government departments in their quest to securely and safely conduct business in the cloud,” said Nicolas Raffin, CEO & Founder, innso. “Sitel Group’s years of expertise with government agencies highlight the trust and reliability these organisations have in the company.”

With Sitel Group’s experience supporting the UK, the firm is a trusted partner with strong solutions to support government activities at scale in the UK and other geographies.

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