Talkwalker Launches AI-Powered Solution to Better Analyze Customer Conversation Data

Rakesh Nair

October 10, 2019

Talkwalker, a reputed social listening and analytics company, launched their new product ‘Customer Data +‘ that allows businesses to analyze their customer conversations data. Presently, Talkwalker analyses text data from service emails, chats, surveys, and call center transcripts.

The latest AI-powered Consumer Insights feature was expected to enhance the social media and web data capabilities of Talkwalker.

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The platform has the potential to revolutionize the way businesses understand multiple data sources to make data-driven decisions, the company officials said. According to various researches, the enterprises often shy away from using first-party customer feedback data due to the lack of user-friendly analytics tools. The new solution will help companies to swiftly transform data insights into action.

“We’ve created an industry-leading social listening and analytics tool that allows companies to see how customers engage with them across social and the web,” said Christophe Folschette, Co-founder and Global Sales Director at Talkwalker.

Offers Complete Picture

“Customer Data + goes a step further by using Talkwalker’s AI Engine to run analysis on a company’s first-party text data and offer a complete picture of multiple data streams,” he said.

“Customer Data + understands and analyzes engagement at scale from both social media and customer experience. Our AI Engine’s deep learning algorithms do the hard work. You reap the benefits,” said Todd Grossman, Talkwalker America’s CEO.

The highly reputed Talkwalker AI engine automates the analytics process, and provides high-quality data in less time, allowing users to focus more on the insights that drive brand results. The social listening and analytics solutions of Talkwalker assists well over 2,000 brands and give strength to their communication efforts. Ease-use is their main USP. The AI-powered solution does real-time monitoring of social networks, news websites, blogs and fora in 187 languages.

Their free alert is used by 500,000 communication and marketing professionals. They have offices in New York, Luxembourg, San Francisco, Frankfurt, Paris, and Singapore.

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Rakesh Nair

Rakesh Nair is a seasoned content crafter with nearly eight years of experience as a frontline news reporter. These days he scouts for enticing developments in AI, MarTech, Sales Tech and HR Tech. He is also a keen observer of trends in the field of defense and warfare, statecraft and automobile. He strives to give readers interesting insights into the workings of technology.