Author

Rakesh Nair

Rakesh Nair is a seasoned content crafter with nearly eight years of experience as a frontline news reporter. These days he scouts for enticing developments in AI, MarTech, Sales Tech and HR Tech. He is also a keen observer of trends in the field of defense and warfare, statecraft and automobile. He strives to give readers interesting insights into the workings of technology.

CRM

Salesforce Launches Its Own Content Management System

Rakesh Nair Nov 8, 2019 0

Salesforce has announced the launch of its hybrid CMS to help content creators draft content and syndicate across Salesforce platforms and other systems. The CMS’s primary target is Salesforce’s already existing customer base who can now…
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B2B Commerce

Nokia and Microsoft Collaborate to Drive Industry 4.0 with IoT, Cloud

Rakesh Nair Nov 7, 2019 0

Realizing that AI, 5G and Internet of Things are going to drive industries of tomorrow, Microsoft and Nokia announced a strategic collaboration this week. The Finnish smartphone company was acquired by Microsoft before five years.…
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Staff Writers

Online Marketplaces Have Wallet Share but Retailers Are Not Far Behind: Salesforce Report

Rakesh Nair Oct 17, 2019 0

As against the popular belief, online marketplaces like Amazon or eBay do not have an overwhelming advantage when it comes to the purchases made online. The Connected Shoppers Report by Salesforce shows that the buyers’ choices are complex.…
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Customer Data Platforms

Talkwalker Launches AI-Powered Solution to Better Analyze Customer Conversation Data

Rakesh Nair Oct 10, 2019 0

Talkwalker, a reputed social listening and analytics company, launched their new product 'Customer Data +' that allows businesses to analyze their customer conversations data. Presently, Talkwalker analyses text data from service emails,…
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Staff Writers

Why Are AI and ML Sales Leaders’ Best Friends?

Rakesh Nair Oct 4, 2019 2

Over the past few years, AI and Machine Learning have raised the customers' expectations from sales teams. The tougher benchmarks put sale leaders who operate without Machine Learning in a disadvantage. AI comes handy in converting more…
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Staff Writers

10 Most Popular AI influencers of Europe

Rakesh Nair Sep 28, 2019 0

The AI gap in Europe is adding to the digital gap in the continent. McKinsey report says that according to its current assets and digital position in the world, Europe could add some €2.7 trillion, or 20 % to its combined economic output by…
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Staff Writers

Dropbox Ties up with Bettercloud, to Offer Better Functionality

Rakesh Nair Sep 26, 2019 0

BetterCloud receives $5M strategic investment Dropbox is partnering with BetterCloud to provide cutting-edge data protection and orchestration functionality to Dropbox for teams. The company will also make a $5M strategic investment in…
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E-Commerce and Mobile Commerce

Flipkart tops Forrester’s Customer Experience Index India Rankings

Rakesh Nair Sep 25, 2019 1

Forrester’s CX Index methodology was used to benchmark the CX quality of 39 brands in six industries Walmart's acquisition of Flipkart seems to be working for the e-commerce company as it has emerged as the top brand in the digital…
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Predictive & AI

50 Most Popular AI-Influencers of North America

Rakesh Nair Sep 24, 2019 2

It has been more than six decades since the concept of Artificial Intelligence has transformed from imagination to an academic discipline. Influencers, especially those active on social media help give direction to the policymakers and…
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Data Management Platforms

Adobe Magento BI Launches New Features

Rakesh Nair Sep 17, 2019 0

Adobe launched news features to its popular Magento Business Intelligence (MBI) on September 12. MBI is a Cloud-based Data Management and Visualization platform aimed at improving e-commerce operations. The platform has evolved over a…
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Technology

Cisco Acquires UAE-Based AI Start-Up Wrappup (Voicea)

Rakesh Nair Sep 16, 2019 0

Dubai-based start-up Wrappup, which was acquired by Voicea last year has now been taken over by tech giants Cisco. The AI-powered voice-to-text note-taking company was incubated at the IN5 innovation center which has incubated over 160…
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Analytics

Adobe Adds Photoshop Inspired Functionality To Its Analytics Toolset

Rakesh Nair Sep 10, 2019 0

Adobe launched a Photoshop inspired Analytics tool which helps enterprises to better unite data and visualize customer interactions. The new offering named Customer Journey Analytics take cues from the ‘layers concept’ in Adobe Photoshop.…
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