Unique Adobe Connect Add-On Tool Provides Self-Service Access to Critical Business Intelligence

CoSo Cloud LLC (CoSo), the leading secure private cloud managed services provider for virtual classroom training and high-consequence meetings, announced today the release of its new and unique customer web portal, CoSo Insights 2.0, for large organizations and government agencies that depend on Adobe Connect for global web conferencing and eLearning.

CoSo Insights is available to any organization that uses the CoSo Secure Private Cloud platform to reliably and safely secure all sensitive knowledge communicated in their Adobe Connect meetings.

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With CoSo Insights, Adobe Connect customers gain key knowledge about their investment, service quality, security/compliance, and overall eLearning success for large distributed group sessions. For the first time, critical online eLearning reports now distill key business and security metrics into easy-to-read insights that provide answers to such queries as:

• “How many secure meetings did I run last month and how many users were in them?”
• “How did our usage compare to the previous month?”
• “How is Region A doing vs. Region B vs. Region C?”
• “How effective was the training and how engaged were the attendees?”

Such extensive metrics made available in everyday language allows self-service access to important business intelligence that shows how and when the Adobe Connect system was used. With CoSo Insights, real-time monitoring of live sessions and user activity combines with on-demand reporting to allow training managers, executives and admins to justify virtual classroom training investments. The usage data needed to answer both broad and deep return-on-investment questions is available any time, both online and in downloadable format.

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Sample feedback from beta testers of CoSo Insights 2.0:

• “Wow, this report saves me from having to aggregate different sets of information for management and security for a time savings of two days per week!”
• “CoSo Insights lets me implement password policies that align with the requirements of my security-restricted organization. Thank you!”

“We are thrilled by the feedback we’ve gotten so far on CoSo Insights 2.0,” said Randah McKinnie, CoSo Cloud’s Head of Product. “Our product team worked very closely with experienced Adobe Connect customers to build and custom design this powerful and unique customer experience tool, which is not available on any other supported Adobe Connect platform deployment or with other generic web conferencing tools.”

CoSo follows the strictest operational regimen in order to ensure customer data is kept safe and private to support customers in industries where regulatory compliance demands security and audit trails such as HIPAA, GPDR, SOC II Type 2 + HITRUST, Privacy Shield and PIPEDA.   These work flow practices apply to the implementation and operations for CoSo Insights as it extends the Adobe Connect investment in the most secure and reliable environment available.

CoSo Insights is part of the CoSo Cloud Managed Service deployed from commercial data centers globally and within FedRAMP certified data centers in the United States, and sold through Adobe authorized channel partners.

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