To improve the customer experience in France 8×8, Inc., the industry’s most integrated customer experience (CX) platform provider, has announced the opening of a new data center in the country. The facility supports the country’s stringent data sovereignty and residency requirements, while delivering trust, transparency, and sovereignty.

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This investment reflects 8×8’s long-term commitment to France not just as a customer base, but as a strategic growth market and as a company looking to give partners a competitive edge. It enables businesses and public sector organizations to adopt modern, AI-powered communications while meeting all French and EU regulatory obligations, including GDPR and local hosting mandates.

A year of growth in France

The news follows on from a year of strategic growth in the country, including the appointment of Christian Laloy as country lead, a closer working relationship with IT transformation specialists SCC, and a partnership with trade body, the French (Association Française de la Relation Client), AFRC.

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“While others choose to operate remotely, we’re investing locally,” said Christian Laloy, Country Manager, France at 8×8, Inc. “Some providers choose not to locate in France and in my mind that shows a lack of respect for the local businesses, the local people and the culture. This new data center makes our position clear: 8×8 is committed to serving French organizations with secure and fully compliant technology and transparency.”

The facility is part of 8×8’s broader initiative to support regulated and security-conscious industries with infrastructure that enables in-country data storage, low-latency access and enterprise-grade reliability.

8×8 and an innovative approach

“8×8 isn’t just entering the market with an innovative approach: by locating its data centers in France, the company helps deliver its customers a high level of data sovereignty, in line with European regulatory requirements,” said Regis Davesne, Director of digital transformation specialists SCC France. “This choice significantly boosts confidence and makes a real difference for customers looking for a solid, reliable long-term partner.”

This is one of several European investments planned for 2025 as the company deepens its presence across high-growth and high-compliance markets.