Data reveals the top scams are credit card fraud, identity theft, medicare/insurance, social security, car warranty, and debt collection

Truecaller, the world’s leading global communications platform, released its first Monthly U.S. Spam and Scam Report highlighting fraudulent call trends. The findings show the types of spam and scam calls users receive, states that receive the most spam and scam calls, the average number of spam calls users receive per month, and more. The initial report compiles data from November 2022 to October 2023 and will be updated on a monthly basis with real-time data and trends on Truecaller’s website.

According to Truecaller, Americans receive an average of 2.1 billion spam calls per month, with nearly six spam calls per person per month, each lasting over four minutes. Throughout 2023, Americans wasted approximately 195 million hours answering these incoming calls. Every year, these numbers peak during the holidays, with scams such as charity donations, fake deliveries, and vacation upgrades. With AI, scammers have more tools than ever to easily target victims and impersonate voices of loved ones, authority figures, and government officials.

Types of U.S. Spam and Scam Calls:

Scam calls with malicious intent seem to make up the majority of all unwanted communication while others include real sales calls, robocalls from real companies, online surveys, and political calls. The report found that the majority of scams in 2023 were related to credit card fraud, identity theft, medicare/insurance, social security, car warranty, and debt collection.

Marketing Technology News: Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine to Maximize Automated Resolutions

States that Receive the Most Spam and Scam Calls per user, per month:

Note: States are ordered from most to least spam and scam calls with respect to state population.

States/Territories that Receive the Least Spam and Scam Calls per user, per month:

Note: States are ordered from least to most spam and scam calls with respect to state population.

Top Countries Where Spam and Scam Calls Originate from:

Truecaller unveils that an average of nearly 10% of spam calls received by Americans originates outside the U.S. and are mostly from India, Nigeria, Egypt, Colombia, Canada, and Peru.

“Fraudsters are targeting consumers through every medium on their phones, deploying sophisticated AI-powered scams via calls, texts, emails and direct messages on social media.” said Alan Mamedi, co-founder and CEO, Truecaller. “With our new monthly data report, our goal is to inform U.S. smartphone users about modern-day scams on the rise and which markets are experiencing the most scams, so people can protect themselves. Truecaller has a long-standing mission to build trust in communication, and this monthly report reflects our commitment to that mission.”

Marketing Technology News: MarTech Interview with Celia Fleischaker, Chief Marketing Officer at isolved