InMoment announced its inclusion in Forrester’s The People-Oriented Text Analytics Platform Landscape Q1, 2022. This report from Forrester Research, Inc. includes 28 people-oriented text analytics platform and application vendors. The report provides an overview of the key vendors building technology to improve CX based on enriched insights, enhance employee experience (EX), and advance insight-driven capabilities.

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Forrester states in the report that “people-oriented text analytics platforms are largely based on language AI or natural language processing (NLP) technology . . . we believe it’s a technology built on knowledge- or ML based AI used to mine text from documents, audio, images, and video; extract structured information such as keywords, entities, and topics; and derive business insights.”

“We are pleased to be included in Forrester’s People-Oriented Text Analytics Platform Landscape report,” says Mehul Nagrani, General Manager, AI Product & Technology. Nagrani adds that “it is a significant validation of our recent acquisition of Lexalytics and our AI and machine learning strategy. Coupled with our strategic services expertise, InMoment is uniquely placed to give brands the insight needed to make the business decisions that drive superior performance and growth.”

InMoment is one of only four vendors reported to support all five of the most common people-oriented text analytics use cases: customer experience analytics, contact center conversation intelligence, employee experience analytics, social listening analytics, and market intelligence. InMoment is committed to helping brands exceed customer, employee, and market expectations by identifying and acting on the highest impact experiences—which analytics driven insight can help do—making people more productive, customers more loyal, and businesses more profitable.

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