New Survey Reveals 84 Percent of Marketers Lack Insights into Purchase Behaviors Across eCommerce Marketplaces

Jumpshot, the only company that unlocks walled garden data, revealed results of a survey of more than 300 marketers aimed at uncovering the importance of data insights from within eCommerce marketplaces like Amazon, Target and Walmart.com. The big takeaway: respondents indicate they lack customer behavioral data that eCommerce marketplaces do not provide, giving these marketplaces an unfair advantage over other retailers and brands—especially in the era of Amazon.

Marketers are concerned about a lack of visibility into consumer actions across online marketplaces.

• 84 percent lack insights into buying behaviors on eCommerce marketplaces.
• In spite of benefits, 83 percent have concerns about eCommerce marketplaces.
  • Some concerns include an inconsistent view of customer behavior across all eCommerce marketplaces, lack of insights into detailed buying behaviors, and additional and biased competition because of private labels.
• Marketers evenly split on the impact of lack of insights on eCommerce marketplaces. 50 percent are hesitant to invest in marketplaces because of lack of insights into customer buying behaviors.
  • Lack of insights most likely to impact travel companies (63 percent hesitate to invest) and those who sell in more than 20 marketplaces (67 percent hesitate to invest).

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Path-to-purchase insights are broken—brands are losing sight of their customers.

• Only a third think existing understanding of path-to-purchase is excellent.
• 68 percent report marketplace data is not up to par with internal customer insights data.

The Amazon Era is real, and brand marketers would benefit from more customer insights.

• 86 percent said it would be beneficial to understand competitors’ search, path-to-purchase, and purchase data on Amazon.
• 73 percent feel Amazon has an unfair data advantage.

There is a strong need for more and better customer insight data across eCommerce marketplaces.

• While marketers have a wide range of data, they want much more. 99 percent would use improved purchase behavior data to improve business outcomes.
  • 78 percent percent said they would use improved purchase behavior data to diagnose if customers are buying somewhere else or are simply lost when they leave their site.
• 95 percent would have more confidence in eCommerce marketplaces with better data.
• Insights are particularly important for understanding lost sales and new revenue opportunities. 67 percent indicate the most important area for gaining insights into path-to-purchase behaviors is understanding where sales are being lost.

The results are based on a survey of 307 marketers in the US and was conducted by Dimensional Research in April 2018. All respondents had responsibility for marketing intelligence solutions at companies that sold both directly and through eCommerce marketplaces and worked in retail, CPG and travel.

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