Avaya IX Workplace unified communications creates a seamless engagement experience for customers and employees

Moxy Hotels is Marriott’s newest hospitality brand, providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth.

Moxy Hotels has experienced rapid expansion, and with even more hotels opening in the next two years across the globe, the brand needed a cost-effective, reliable solution that had an open API scope and expanded integration capabilities with multiple hospitality solutions so they could easily and seamlessly expand their feature set and help enhance their guest experiences now and in the future. With the help of hospitality system integrator and Avaya business partner, Tele-Automation LLC, they chose Avaya IX Workplace for their unified communications platform.

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“To ensure we are giving our guests the finest experience, we knew we needed a reliable, feature-rich solution that came at a competitive price point,” said Lowell Beebe-Center, director of operations, Moxy Hotels. “To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realize our business needs through features and solutions enabled on our Avaya IX Workplace platform. The open API scope and expanded integration with a plethora of hospitality vendors has helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”

By upgrading their communications infrastructure with Avaya IX Workplace, and partnering with Tele-Automation, Moxy Hotels has been able to provide a full range of robust communication options for their staff and guests. They have been able to significantly increase the efficiency and effectiveness of hotel operations, and provide superior customer engagement through seamless communications between the front and back office, including mobile users, for greater customer interaction. Tele-Automation, through implementation of Avaya IX Workplace, is also providing Moxy Hotels with the capability for disaster recovery with off-site enablement for admin personnel and avoiding additional costs in call routing between staff.

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“Working with Avaya, we are able to offer Moxy a SIP-enabled solution that integrates advanced business applications with a solid network backbone, and provides cost savings,” said Suzanne Smolyar, managing partner director, Tele-Automation LLC.

Avaya IX Workplace is highly flexible and scalable, which gives assurances regarding the alignment of technology with future growth. The solution has proven, for Moxy Hotels, to be highly reliable and effective, and the redundancy between locations has been very capable and robust. Moxy Hotels’ solution includes Avaya advanced desktop IP phones, giving knowledge workers a full range of unified communications features and a user interface that can be personalized.

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