The latest platform enhancement for multi-location businesses is designed to drive operational efficiencies and a better patient experience

Weave, the all-in-one customer communications and engagement platform for small- and medium-sized businesses, has launched a new Phone Reporting Analytics feature to drive meaningful insights and efficiencies for multi-location practices.

The enhancement builds upon the existing Phone Analytics feature to give office administrators more visibility into their day-to-day operations. With it, they can now monitor important efficiency metrics like missed calls and the busiest hours of the day for phone calls by location. The new functionality is now available to all multi-location customers at no additional cost.

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“Multi-location practices and their teams are always on the hunt for data-driven insights and solutions to better run their business”

“Multi-location practices and their teams are always on the hunt for data-driven insights and solutions to better run their business,” said Weave Chief Product Officer Branden Neish. “We’re proud to continue developing features that help these practices identify ways to operate more efficiently and ensure every patient has an exemplary experience on every phone call.”

Customers using the new feature are able to analyze a number of data points to power decision-making around staffing, office hours and more. Users are able to select data points across one or multiple locations, helping drive best practices across the entire network with insightful comparisons.

These data points include:

• New patient phone call volume vs. current patient volume
• Time to answer calls by office location
• Missed, answered and abandoned calls by location
• Whether an incoming call was answered or if a voicemail was left
• Average call duration

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