CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of the CallMiner App Marketplace, a one-stop destination for complementary partner technology applications and services, as well as CallMiner product extensions.

According to The Forrester Wave^TM: Real-Time Revenue Execution Platforms, Q2 2024, in which CallMiner is a leader: “The heart of [CallMiner’s] strategy is a partner ecosystem that enables the platform to connect customers to a network of experts who can help them identify and deliver growth within the call center.”

The CallMiner App Marketplace expands this approach. It builds on the platform’s industry-leading openness and flexibility by delivering a convenient, seamless way for CallMiner customers and partners to engage and do business with each other.

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For CallMiner partners, the App Marketplace helps expose their solutions to CallMiner customers. Third-party service partners can bring their expertise in industry-specific solutions, staff augmentations, custom integrations and more; technology partners who integrate with CallMiner can empower end users with enriched data and insights. Through the App Marketplace, CallMiner partners can generate new business and revenue streams.

For CallMiner customers, the App Marketplace expands the CallMiner ecosystem they are already invested in. This single destination provides increased visibility into available platform extensions – including those from CallMiner – integrated solutions, and value-added services that can increase the value of their conversation intelligence investment and accelerate time to transformational business change.

“CallMiner has always prided itself on being the most flexible conversation intelligence platform on the market, empowering our customers to easily integrate with other systems and leverage partners to get the most out of their CallMiner-supported programs,” said Scott Kendrick, SVP of Strategy and Alliances, CallMiner. “The CallMiner App Marketplace expands this vision, creating a destination to discover everything from CallMiner add-ons to technology and services from certified partners. Further, it represents an outlet for partners to acquire new customers and expand their businesses. We’re excited about the new opportunities it is going to bring to CallMiner customers and partners alike.”

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Via the CallMiner App Marketplace, CallMiner customers can interact with many of the leading contact center and CX service and technology providers. This includes managed service providers that serve small and large enterprise contact centers, change management consultants that help organizations drive transformational change from CallMiner-derived insights, and business process outsourcers (BPOs) who deliver high-performing agents, as well as technology providers that expand the capabilities of the CallMiner platform into areas such as conversational AI, gamification, specialized speech recognition engines, and more.

The CallMiner App Marketplace has launched with many best-of-breed partners including: Alvaria, Amplified Analytics, Boost.ai, Davies Group, Deepgram, Etech Global Services, Keatext, livepro, Provana, SpeechMatics, Upland, Verbio, Zenylitics, ZIZO Technologies, and more.

CallMiner will continue to onboard new and existing partners to expand the depth and breadth of the App Marketplace. By growing the number of partners that organizations can do business with, CallMiner is leading the conversation intelligence industry and delivering unparalleled interoperability that drives value in the contact center and enterprise-wide.