“This implementation gives all of our associate stakeholders the power to improve customer experience in a meaningful way.” – Rich Truett, CEO, Bi-Mart.

Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are pleased to announce the successful implementation of “buy online, pick up in store” (BOPIS) at Bi-Mart.

Across its full brick-and-mortar presence, Bi-Mart can now sell its product assortment online, allowing member customers to pick up orders from either Bi-Mart or Cascade Farm and Outdoor stores. Customers may also place orders at CascadeFarmAndOutdoor.com and pick up from any Bi-Mart store they choose, adding value and convenience to their shopping experience.

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“The flexibility that cross-channel experiences will bring to Bi-Mart customers will result in increased average order value and improved customer loyalty, leading to a higher customer lifetime value.”

— Rajib Das, CEO, Ignitiv

“With the implementation of this BOPIS solution from Kibo, we have taken a huge step forward, by providing more shopping options to our loyal members”, said Rich Truett, CEO, Bi-Mart. “As an employee-owned business, this implementation gives all of our associate stakeholders the power to improve customer experience in a meaningful way.”

“Bi-Mart’s strategic shift towards omni-channel commerce underscores its focus on the customer experience,” said Brian Wilson, COO, Kibo. “We congratulate Bi-Mart and Ignitiv on the successful implementation of our scalable BOPIS platform, which we believe will enable the first-class shopping experience consumers today have come to expect of their retailers.”

The flexibility that cross-channel experiences will bring to Bi-Mart customers will result in increased average order value and improved customer loyalty, leading to a higher customer lifetime value,” said Rajib Das, CEO, Ignitiv. “We are happy to partner with Kibo and Bi-Mart in the implementation of this best-of-breed solution.”

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