Award-winning Support for Online Merchants Helps Deliver Secure, High Performing Storefronts during the Holidays

Webscale, the Digital Cloud Company, announced the launch of Cloud Support – on-demand 24×7 support with integrated DevOps and SecOps for e-commerce businesses wanting to augment their automation tools and teams during business-critical events, such as the upcoming Holiday Season, Black Friday, and Cyber Monday sales.

Focused on security, Cloud Support gives merchants on-demand access to Webscale’s technology and automation stack, with support from the company’s award-winning team of cloud and e-commerce experts. With more than 30 Cloud accreditations and certifications across Amazon Web Services (AWS), Google Cloud Platform (CGP), and Microsoft Azure, a 100% uptime SLA, and five years of flawless execution around the holidays, Webscale offers the industry’s highest standards of support for digital brands operating their storefronts in the public cloud.

The most important time of the year for digital commerce, the Holiday Season typically contributes more than half of an online merchant’s annual revenues. However, infrastructure and hosting challenges such as downtime, performance slowdowns and cyber-attacks can have a dramatic effect on these revenues, as well as cause a decline in customer loyalty. Many merchants also suffer from escalating cloud infrastructure costs due to excess provisioned capacity, or lack of adequate automation and management.

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Webscale’s Cloud Support provides:

Industry Leading Support

• 24×7 proactive team available on-demand
• Industry-leading response time SLAs

Security Analysis and Optimization

• 360^o enterprise multi-cloud security
• Security audit report
• Webscale monitoring and alerting on critical events
• Penetration testing
• Virtual patching
• DDoS mitigation
• Rate limiting

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Scalability, Uptime, and Performance Monitoring and Optimization

• Patented predictive auto-scaling for 100% uptime
• Dynamic and static content optimization for up to 25% faster desktop and mobile sites
• Customized reports on uptime and performance
• Uptime monitoring
• Load testing browsing and checkout experiences at scale
• Optimizing mobile and desktop conversion rates
• TLS offload
• Microsite enablement and caching
• Automated alerting

Architecture and Cost Analysis and Optimization

• Cost analysis and recommendations
• Architecture review and best practices report
• Logical and network architecture report
• Log aggregation and visualization in the Webscale portal

“The Holiday Season is a time that can be as scary for online merchants, as it is rewarding,” said Sonal Puri, CEO of Webscale. “For five years in a row, Webscale’s customers have experienced flawless Holiday Seasons, Black Fridays, Cyber Mondays, and other peak sale events. Created on the basis of learnings, experiences, and successes executing these massive scale-out and sale events for more than 1,000 digital businesses, including a few of the Fortune 1000, Webscale Cloud Support delivers the perfect extension to a merchant’s technology team, enabling them to deliver integrated security and unmatched user experiences, when they matter the most.”

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