Artificial Intelligence in Restaurant Business

By Vinod Reddy On Dec 21, 2019

Artificial Intelligence (AI) has paved a new way for innovations that have transcended any other technology’s impact on society. Influencing and becoming a critical aspect of many industries, AI has become an important asset to possess. The restaurant business is no stranger to AI either. AI for restaurant business has seen a huge surge in terms of demand and necessity in the past decade. The implementation of AI for businesses has shown strongly about how big of a positive impact AI can provide. Following the suit, restaurants also started integrating AI into their working structures and saw the opportunities that could be explored to obtain an upward trajectory for their business.

Here, we have explored how AI has transformed the restaurant business into what it is today:

1. Food Delivery Apps

AI paved its way into mobile delivery apps a long time ago. With continuous innovations and the evolution of technology, food delivery apps have become a commodity that almost anyone with a smartphone possesses.

With the help of many smart Machine Learning engines that provide personalized recommendations to the users through complex analytics of their search histories, restaurants have benefitted a lot with the help of AI. Artificial Intelligence has drastically changed how food is accessed by a major chunk of the population and has optimized the delivery time of food through valuable insights provided by the smart Machine Learning algorithms.

2. Voice Assistant Empowered Ordering

With the capabilities of Voice Assistants continually evolving, it was only a matter of time when restaurants would be able to incorporate this feature into their systems. With software like Echo and Google Home, AI has helped restaurants accommodate orders from a whole new customer base.

AI developers have also found new and innovative ways to incorporate this technology into restaurants like ordering via smart voice assistant bots in many drive-through restaurant chains. The POS systems of restaurants are soon to be advanced enough to efficiently take Voice orders with the help of digital voice assistants, further reducing the efforts a customer must make to place an order.

3. Improving Customer Experience

AI has played a very crucial role in enhancing various features of customer experience software used by restaurants and hotels. Moreover, AI has also been used to monitor customer behavior to provide an idea to restaurants about what influences a customer positively or negatively. This has considerably helped restaurants in creating a positive image in the minds of the customers upon their engagement.

AI for restaurant business has paved the way for making it convenient for the management to come up with solutions to enhancing the customer experience. Whether it be analyzing feedback and developing comprehensive reports, or providing valuable insights into customer behavior, restaurants have benefitted a lot with AI in improving their customer experience.

4. Scheduling

An often-ignored area that has excelled due to the help of AI, scheduling solutions have been one of the prominent advantages of AI for restaurant business. The ability to chart up schedules that utilize the staff to their full capabilities and provide it to them in advance has helped restaurants in maintaining consistency and decorum in their services.

When Artificial Intelligence relates to restaurants’ POS systems, it can help in formulating schedules that won’t just boost functionality, but also save valuable time that can be used to cater to other customers’ needs.

5. Reducing Costs in Purchasing and Smartly Managing Inventories

Restaurants incorporating AI in their POS systems have an advantage of significantly cutting down costs with comprehensive analytical data accumulated by the system that tells the management about the usage of items in their inventory. Tracking and ordering items based on their usage prevents any items from being underutilized or going out of expiration.

This also helps in monitoring if the staff is following the recipes and delivering proper portions as set by the restaurant to the customers. Avoiding waste and theft by implementing AI has the potential to save a lot of capital for restaurants in purchasing and managing their inventories.

Conclusion

Artificial Intelligence has firmly established its importance in the restaurant business and will continue to evolve to provide even more services that will help the restaurants to elevate their service standards and cut down costs. ParamInfo is a software and mobile app development company that recognizes the importance of integrating smart AI solutions into the functionings of establishments. With our team of highly qualifies software developers, we specialize in providing personalized solutions to restaurants to boost their business. Contact our professionals today.