AVOXI, a global leader in cloud voice software for contact centers, announced performance benefits for its patented diagnostic offering, Proactive Service, the only AI-enabled SaaS solution that automatically identifies call vulnerabilities and proactively fixes them to ensure optimal voice performance.

“Proactive Service sets a new standard for protecting global voice more actively and intelligently, so companies can optimize resources and further strengthen the customer experience.” – Barbara Dondiego, CEO, AVOXI

Proactive Service uses AI and software automation to recognize voice number issues before its customers 97% of the time and resolves them 50% faster than traditional industry approaches. This new voice diagnostic approach, which redefines the legacy voice support model, reduces risk of lost revenue and increases brand loyalty with customers and partners.

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“Every second counts for enterprises that rely heavily on contact centers to engage with callers. That’s why AVOXI is focused on software innovation that takes advantage of the cloud and AI to monitor voice, improve call quality, and fix downtime issues,” said Barbara Dondiego, CEO of AVOXI. “Proactive Service sets a new standard for protecting global voice more actively and intelligently, so companies can optimize resources and further strengthen the customer experience.”

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Innovative, Software-Driven Approach Improves Operational Efficiency
According to the 2025 State of International Voice for the Contact Center Report, security and coverage remain key infrastructure challenges for companies operating call centers in five or more countries. 80% cite voice security concerns, 77% call quality issues, and 78% report gaps in global coverage. AVOXI is at the forefront of addressing these issues with AI as usage grows.

AVOXI Proactive Service is built with advanced SaaS analytics to identify call flow issues, monitor availability and call traffic at the number level, perform diagnostic tests to validate issues and gather details, and automatically generate support cases without IT intervention to speed resolution.