Cognigy has been ranked first for all five Use Cases in the Gartner Report, just one week after being named a Leader for the second year in a row in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

Market leader in Conversational AI Cognigy, announced that the company has been ranked in first place for all Use Cases in the Gartner Critical Capabilities for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. The research evaluated 19 vendors across 11 Critical Capabilities.

“We are incredibly proud to have been ranked 1 for all Use Cases in the Gartner evaluation,” said Philipp Heltewig, the CEO and co-founder of Cognigy. “This recognition, we feel, is a testament to our steadfast commitment to providing our customers and partners with the most cutting-edge Conversational AI solution on the market. As we continue to expand and develop, we are fully committed to creating value and enabling businesses to thrive in an increasingly dynamic environment.”

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“Critical Capabilities for Enterprise Conversational AI Platforms”

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI enables enterprises to deliver 24/7, personalized service experiences at scale, enhanced with Generative AI, on both voice and chat.

According to Gartner: “Capabilities of enterprise conversational AI platforms are evolving to offer more domain-specific modules, broader multilingual support and wider-ranging integration options. This research helps application leaders choose the offerings that fit their requirements from a range of 19 vendors.”

Cognigy was named a Leader for the second year in a row earlier in March in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

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