Partnership enabled customer to establish intelligent conversations with 150,000 customers in 10 days at the start of the pandemic

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Australia-based startup Curious Thing is using the Vonage Communication Platform (VCP) to scale its solutions and improve customer experiences with automated and AI-enabled proactive customer engagement.

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“With the Curious Thing engine, we can understand people in their own language”

Curious Thing is a voice-based conversational AI startup. Its voice AI technology is currently used in proactive call outreach and inbound service augmentation, helping ecommerce, financial services and healthcare providers re-engage with customers and uncover deeper insights from conversations.

Vonage Communications APIs allow developers to easily enhance and build intelligent, intuitive customer experiences directly into their existing applications and devices. The combination of Curious Thing and Vonage APIs, including Vonage’s Voice, SMS, Numbers and Reports, enables Curious Thing’s customers to connect at scale, across geographies and channels.

Safely Establishing Contact During the Pandemic While Ensuring Business Continuity

At the beginning of the pandemic, a customer in the public sector approached Curious Thing with an urgent request to connect with service users and determine compliance with trading requirements. This information would impact public safety and people’s livelihoods, but it was an insurmountable task if done manually. With Curious Thing and Vonage, the customer was able to establish intelligent conversations with 150,000 people in 10 days, in a reliable and secure manner. COVID-19 has fundamentally changed how businesses operate and how people interact with those organisations, underscoring the need for the customer to continue connecting with service users in multiple ways, in their preferred modality.

“With the Curious Thing engine, we can understand people in their own language,” explains Rik Johnson, Head of Solutions, Curious Thing. “Without Vonage, we wouldn’t be able to connect our customers with huge volumes of people at scale globally, while maintaining personalised connections. The combination of the Curious Thing engine and the near-limitless capability of Vonage APIs helps us solve a variety of problems for our customers.”

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