Deepgram, the world’s most realistic and real-time Voice AI platform, announced that TMC, a global, integrated media company, has named its Deepgram Aura-2, the world’s most professional, cost-effective, and enterprise-grade text-to-speech (TTS) model, a 2025 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

Aura-2 delivers human-like speech with domain-specific pronunciation, including drug names, legal references, alphanumeric identifiers, and structured inputs like dates, times, and currency values.

The 2025 CX Innovation Awards recognize best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social and AI-powered agents. Aura-2 was recognized because it isn’t just another “nice voice” model – it actually shows up for work. Aura-2 is the only TTS model purpose-built for enterprise use cases, rather than entertainment scenarios. Natural, accurate, and fast, Aura-2 delivers human-like speech with domain-specific pronunciation, including drug names, legal references, alphanumeric identifiers, and structured inputs like dates, times, and currency values. It also achieves sub-200ms TTFB latency and offers pricing that supports large-scale use. Powered by Deepgram Enterprise Runtime (DER), Aura-2 supports flexible deployment options across cloud, VPC, and on-premises environments, along with model hot-swapping and real-time optimization. These are capabilities that most TTS vendors are unable to provide.

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“Congratulations to Deepgram for receiving a 2025 Customer Experience Innovation Award. Aura-2 has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Deepgram in 2025 and beyond.”

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“Aura-2 represents more than just a step forward in voice synthesis. It marks a shift in how enterprise-grade text-to-speech is built, evaluated, and deployed. From consistent pronunciation of structured data to real-time responsiveness under load, Aura-2 is engineered for production environments where clarity, reliability, and scalability are non-negotiable,” said Praveen Rangnath, CMO, Deepgram. “Indeed, we are honored to have won a 2025 Customer Experience Innovation Award, as it is presented by one of the most well-known and respected authorities on exceptional service, outstanding support, and premium customer care – Customer magazine.”