New AI and Natural Language Processing capability radically simplifies and automates the manner in which global brands engage with customers

JRNI, the first and only global enterprise platform integrating best-in-class solutions for Event Management, Appointment Scheduling, and Queuing/Lobby Management, announced the launch of AI-Powered Automation across its Intelligent Customer Engagement Platform. This new capability uses Artificial Intelligence (AI) to proactively identify and communicate with consumers and customers while automating event management and appointment booking workflows. JRNI also is introducing Natural Language Processing (NLP) to automate coordination and communication around customer scheduling requests. These capabilities can reduce up to three hours per day of staff administrative tasks and deliver up to 3x improvement in sales velocity, conversion rates, and revenue-per-transaction.

JRNI’s AI-Powered Automation intelligently matches virtual or in-person appointment requests with the correct staff member based on business priorities, such as availability of inventory, availability and skill of staff, location, time, language preference, or other configurable attributes. NLP allows brands to proactively and automatically respond to engagement requests submitted via chat, SMS, or e-mail, at any time of day without human intervention, yielding increased convenience and velocity.

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“These game-changing technologies represent the future of appointment scheduling, event management, and the virtual and in-store experiences”

Moreover, brands offering one-to-many events can automatically launch outbound campaigns, messages, and promotional offers to customers in the moment when customer interest is strongest; for example, when a customer responds to a promotion, interacts with online or social content, or indicates interest in and/or attends a virtual or in-person event. This capability allows brands to send relevant and personalized communications before, during, and after an event, eliminating costly delays and missed opportunities for immediate follow-up.

“These game-changing technologies represent the future of appointment scheduling, event management, and the virtual and in-store experiences,” said Philip Meer, CEO of JRNI. “Brands understand that increasing the quantity and quality of human interactions has a significant impact on their bottom line. Artificial Intelligence will simplify the way in which humans connect with one another. This automation means less time negotiating schedules, following up, and shuffling calendars, with that time shifting to revenue-generating, value-added customer engagement.”

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