Kenect, a leading provider of AI technology for dealerships, announced the release of Voice AI, an artificial intelligence solution designed to improve service department operations and customer interactions.

Voice AI, an artificial intelligence solution designed to improve service department operations and customer interactions.

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Voice AI functions as a virtual receptionist, available 24/7 to handle inbound calls, answer routine questions, schedule service appointments, and route inquiries to the appropriate department. By automating these tasks, dealerships can reduce administrative workload, improve responsiveness, and ensure consistent customer service during and outside of business hours.

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Core capabilities of Voice AI include:

• AI Receptionist that responds immediately to customer calls and requests.
• Intelligent Call Routing based on inquiry type, customer status, or repair order.
• Automated Appointment Scheduling integrated directly with dealership management systems.

Early results indicate that dealerships adopting Voice AI have achieved a 61% reduction in call volume for service staff, saved over two hours per day per service writer, and realized a 23% increase in service revenue.