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“We’re thrilled to once again push the boundaries of innovation with our new AI features,” stated Brad Birnbaum, CEO and Co-Founder of Kustomer. “This advancement reinforces our dedication to empowering businesses in delivering effortless, exceptional customer experiences. We firmly believe that this revolutionary AI technology will transform how companies connect with their customers, fostering deeper, more personalized interactions.”

“On day one, KIQ Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. We’re thrilled by the immediate success we’re experiencing, and we’ve only just scratched the surface.” – TJ Stein, Head of CX at Everlane

In a rapidly evolving AI-driven landscape, Kustomer is committed to innovation. This announcement marks the first step in a series of upcoming product advancements, reaffirming Kustomer’s dedication to shaping the future of customer experiences.

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