mPulse Mobile’s customers can now benefit from new consumer engagement solutions within Salesforce

mPulse Mobile, a leader in conversational AI and digital engagement solutions for the healthcare industry, announced the launch of mPulse for Salesforce on Salesforce AppExchange to enable healthcare organizations to deploy SMS texting outreach to their patients and members. mPulse for Salesforce allows the healthcare industry to access and integrate mPulse’s digital engagement capabilities into their member outreach programs to improve health outcomes and increase efficiency.

Integrated directly with Salesforce, mPulse for Salesforce is currently available on AppExchange. mPulse for Salesforce provides Salesforce Health Cloud, Sales Cloud and Service Cloud customers access to mPulse Mobile’s Engagement Console, a cloud-based user interface for managing 1:1 SMS texting interactions. mPulse for Salesforce also allows healthcare organizations to have up to date member data directly in Salesforce when messaging and managing their health engagement programs.

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“AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

mPulse for Salesforce

With mPulse Mobile’s solutions, healthcare organizations can empower their support staff, engage with patients and members through 1:1 texting interactions and live agents. Texting is a preferred approach for consumers to interact with businesses for check-ins and simple requests, and mPulse for Salesforce creates an opportunity for healthcare organizations to deploy this type of support. Using 1:1 texting, healthcare support staff can reach more patients in less time, which improves efficiency at a time when healthcare staff resources are stretched.

“Demand is high and ever increasing for powerful tools to improve healthy behaviors among consumers and drive operational efficiencies,” said Bob Farrell, CEO of mPulse Mobile. “Our customers are deploying solutions to address workforce shortages. Now our solution integrates with Salesforce, we can reach more healthcare organizations with our solution and deliver on our mission of helping improve patient outcomes with innovative technology.”

The solutions are HIPAA compliant & HITRUST certified. Leveraging mPulse for Salesforce capabilities, healthcare organizations can enhance a broad range of health engagement programs including: Plan Navigation, giving members easy access to help and offering additional information

• Care Management by targeting high-risk or high-cost consumers with 1:1 outreach
• Medication Adherence to address consumer questions about their prescriptions and complete refills through text interactions
• Health Coaching, which streamlines outreach and engagement with program participants and extends coaching conversations via SMS texting

mPulse for Salesforce is a welcome addition to AppExchange, as it accelerates business transformation for customers by helping healthcare organizations engage with patients while increasing internal efficiencies,” said David Lee, Vice President or Product Management, AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

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