Red Hat, the world’s leading provider of enterprise open source solutions, announced Red Hat Confirmed Sovereign Support for the 27 member states of the European Union to address the critical strategic imperative for digital sovereignty in Europe. This new support offering is purpose-built to deliver dedicated EU-citizen-driven technical support from within the EU for Red Hat software subscriptions, providing a new level of verifiable local control over critical IT operations.

Red Hat Confirmed Sovereign Support will offer the highest levels of technical expertise with localized technical support staff and greater independence from non-EU dynamics.

More and more European business leaders are looking to digital sovereignty as a way to help drive economic differentiation in a global marketplace, as well as insulate operations from geopolitical dynamics and safeguard EU data, technology and operations. At the same time, these leaders want to further cloud infrastructure resiliency and AI innovation goals through strengthened supply chain transparency, jurisdictional security, compliance and autonomy.

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Red Hat Confirmed Sovereign Support is designed to address this growing demand from European leaders for operational sovereignty. It also builds on Red Hat’s decade-plus expertise in delivering support models for specific regions and industries, especially for customers operating in highly regulated markets or facing strict compliance requirements. Red Hat Confirmed Sovereign Support helps enhance systems security and protect operations of EU organizations, building on the trust that more than 20,000 organizations globally already place on Red Hat’s open hybrid cloud portfolio and technical support.

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The sovereign mandate: The Red Hat advantage

Red Hat Confirmed Sovereign Support will offer the highest levels of technical expertise with localized technical support staff and greater independence from non-EU dynamics, which enhances operational resilience and supports business continuity goals. The offering extends Red Hat’s commitment to empowering customers with the control, choice and transparency of open source technologies, delivered through key features, including:

• Dedicated EU-Citizen staffing: Access to support expertise delivered by verified European Union citizens operating solely within the 27 EU member states.
• Localized operational control: Reinforces that EU technical support oversees the provision of support services.
• 24/7 in-region availability: Provides round-the-clock technical support delivered within the EU region, aligning with sovereignty and service continuity requirements.
• Expansive local ecosystem: Red Hat’s approach is further amplified by its robust ecosystem of more than 500 EU cloud partners, many of whom already offer sovereign clouds. This powerful network helps strategically reduce reliance on non-EU hyperscalers, providing customers with robust, local alternatives that align directly with regional regulatory policies and economic priorities.
• Foundation for sovereign cloud: Red Hat Confirmed Sovereign Support is built to underpin Red Hat’s broader open hybrid cloud and AI portfolios, enabling organizations to deploy, run and maintain both current and future IT estates independently across any sovereign cloud environment.

Red Hat believes that the only credible path to digital sovereignty is a foundation built on open source, which inherently delivers the transparency and auditability that regulatory bodies and organizations require. This approach, centered on choice and control, fundamentally distinguishes Red Hat from proprietary “sovereign” offerings built on closed software and opaque architectures.